This website www.dcpower.co.nz (the “Site”) is operated by DCPower Limited (“DCPower”).
DCPower recognises the importance of protecting your privacy in relation to personal information. We respect your rights to privacy under the Privacy Act 1993 and we comply with all of the Act’s requirements in respect to the collection, management and disclosure of your personal information.
What is personal information?
What personal information does DCPower collect?
The personal information we collect and hold about you will depend on your interaction with us. Examples of the types of personal information we might hold may include your:
- Full name;
- mailing or street address;
- email address;
- telephone number;
- age or date of birth;
- details of the products and services that you have acquired from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries; and
- if you are applying for a job with us, details about your qualifications and work experience.
We also collect other information that your browser sends to us called ‘Log Data’. Log Data may include information such as your computer’s Internet Protocol (IP) address, browser version, pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other such statistics.
How do we collect personal information?
We may collect personal information from you in a variety of ways, including in connection with activities, services, features or resources we make available on our Site and in our stores. You may visit our Site anonymously, but you may be required to identify yourself in certain circumstances (e.g. if you place an order). We may also collect information directly from you when you visit our stores, including when you make a purchase, complete a form, and/or during conversations between you and our representatives.
When you are applying for a job with us, we also collect personal information about you.
What happens if you don’t share your information?
If you choose not to provide us with the personal information described above, some or all of the following may happen:
- we may not be able to deliver any orders;
- we may not be able to provide our services to you, either to the same standard or at all;
- we may not be able to provide you with information about products or services that you may want, including information about special promotions; or
- we may be unable to tailor the content of our Site to your preferences and your experience of our Site may not be as enjoyable or useful.
How we use collected information
We only use and disclose your personal information for the purposes we collected it and for related purposes (where you would reasonably expect us to). We may use your personal information for the following general purposes:
- to operate and improve our Site, including to provide you with access to protected areas of our Site;
- to provide our products and services, including using the personal information that we collect online to fulfill your order(s);
- to conduct our business, including providing personal information to our related bodies corporate and franchisees, contractors, service providers and other third parties who are involved in fulfilling your order(s);
- to communicate with you, including to answer your enquiries and provide information or advice about existing and new services, and to process and respond to any communication made by you;
- for administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of DCPower;
- to consider your application for employment with us; and
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority.
Sharing your personal information
Depending on the dealings you have with us, we may disclose your personal information:
- within DCPower and it’s related bodies;
- to our employees, our contractors or our service providers for the purposes of operating our Site or our business, fulfilling orders and other requests made by you, and to otherwise receive services provided to us by third parties, including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
- to suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
- any organisation for any authorised purpose with your express consent.
Occasionally we send direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms (including mail, SMS, and email) in accordance with applicable marketing laws. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
At any time you may opt-out of receiving marketing communications from us by contacting us or by using the opt-out facilities provided in our marketing communications. We will then ensure that your name is removed from our mailing list within a reasonable time.
We do not provide your personal information to other organisations for the purposes of direct marketing.
Using other websites
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site and customer relationship software. We do this through a number of ways including:
- restricted access to personal information;
- using industry standard firewalls and security practices to protect personal information;
- using a secure payment gateway to conduct all online financial transactions;
- using technology products to prevent unauthorised computer access to our network and databases; and
- internal policies in relation to the use of our computers and management of personal information.
However, as our Site is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information that you communicate to us online. We also cannot guarantee that the information that you provide will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
How can you access and correct personal information?
You may request access to any personal information we hold about you at any time by contacting us.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, you should contact us providing details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate the complaint and aim to ensure that your complaint is resolved within a reasonable time.
If you are not satisfied with our response or how we handled your complaint, you may complain to the Office of the Privacy Commissioner.
Your implied acceptance of these terms